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🎉 Welcome to Covered in Colour! 🎉Free delivery on orders over £80🎉 Welcome to Covered in Colour! 🎉Free delivery on orders over £80

Delivery Policy

DELAYS

We try our hardest to meet all delivery times, but, very occasionally, there may be delays, especially during busy periods (e.g. sale) but also because of things like postal/carrier delays, traffic delays, logistics, bad weather or if our Delivery Partners are unable to access the delivery address). We won’t be held liable for any delays or failures to comply with our obligations if the delay or failure arises from any circumstances beyond our and our Delivery Partners’ reasonable control or during periods of high volume (e.g. sale, Black Friday weekend), when delivery times may be extended. This does not affect your statutory rights. We aim to keep you updated and you should be able to track your parcel’s progress. If you have any other issues, feel free to contact us.

If you have any issues, concerns or need your tracking number/link, please reach out to us by using messenger on the bottom right of the screen, or at contact@coveredincolour.co.uk and we’ll do our best to get back to you ASAP.

YOUR DELIVERY TIME AND COSTS WILL BE CALCULATED AT CHECKOUT.

*PLEASE NOTE: Any orders that have ‘Pre-Order’ items will be shipped out on the displayed day the cart page.

Orders placed Monday to Friday before 12pm BST (excluding bank holidays) will be dispatched the same day. Orders placed after 12pm BST on Fridays will be dispatched the following Monday.

All shipments are dispatched with tracking details provided to you via email. Some deliveries will require a signature upon delivery. Please ensure that you double check your address before completing the checkout process, any errors in the address will not be the responsibility of Covered in Colour. Due to the number of orders, we have to process addresses cannot be checked by us.

If you subsequently change the delivery method to one that does not require a signature for example ‘leave in a safe place’, or request your parcel to be delivered to a neighbour, any issue arising from non-delivery of the shipment will no longer be the responsibility of Covered in Colour.

Any Change of Address needs to be authorised by Covered in Colour, if this is attempted via the delivery agent or by any other method then Covered in Colour will not be held responsible for non-delivery of the shipment.

We will send your tracking details as soon as your order has been dispatched. If your parcel is late please track it in case it has been held or already delivered. If you are unable to locate your parcel please contact us within 10 days from estimated delivery. If your order came in a Covered in Colour gift box there is no need to return it. This is our gift to you.

If you need any help or have any questions please use the live chat button in the bottom-left hand corner of the screen, or alternatively email us at contact@coveredincolour.co.uk.